Trade-In Valuation Specialist

What To Expect
As a Valuation Specialist, you will work cross functionally with Used Car, Delivery, Sales, Service and external valuations partners to appraise and value trade-in vehicles. You will also develop skills to price vehicles that we sell (either retail or wholesale). You have a deep curiosity to learn and you will develop an understanding of vehicle pricing dynamics in our markets. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You will act as an ambassador for the Valuations Team within the Used Car Team, and for Tesla.

What You'll Do

Produce trade-in vehicle valuations (Tesla and non-Tesla) across EMEA, with a focus on specific specialized countries and markets

Review market indicator data, vehicle history and vehicle condition to appraise the value of trade-in vehicles in keeping with current Tesla valuation strategies and provide upwards feedback on any emerging trends

Accurately record valuations and track inventory using Tesla’s internal system

Develop strong relationships with cross functional business partners (Sales, Delivery) to create an exceptional customer experience

Lead and support training initiatives to ensure field sales teams understand trade-in processes

Support field teams in resolving customer questions and concerns

Develop an understanding of Used Vehicle pricing in specific markets and become an expert in these markets, as well as supporting with Used Tesla internal pricing by following all internal pricing and valuation procedures and processes in a compliant way

What You'll Bring

Customer Service: Experience in providing excellent customer service in a fast-paced environment. Automotive experience preferred

Communication: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers, as well as the ability to communicate, read and write effectively in English

Team Player: Ability to thrive in a team-based environment and achieve common goals

Multitasking: Effectively handle multiple priorities, organize workload, and meet deadlines

Market Adaptability: Excellent English skills required; knowledge of Arabic, Hebrew, Turkish or Czech is an advantage

IT Know-how: Good knowledge of MS Office, experience with CRM a plus good knowledge and experience with reporting systems and/or excel

License & Certificates: Must have had a valid driver’s license for minimum of 2 years

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