Technical Support Engineer, Commercial Charging

What To Expect
We are looking for qualified, talented individuals to join our Supercharger Tier 2 Team that ensures the highest availability for the global Supercharger fleet and contributes to the best customer experience. The ideal candidates will have both technical acumen and a proven track record of excellent customer service. If you are passionate about sustainable energy and driven to exceed customer expectations, this may be the role for you.

What You'll Do

Monitor the Tesla Supercharger Global Fleet

Provide support to field technicians with real-time troubleshooting and any necessary follow-up

Evaluate technical issues with the superchargers and work in a creative, pro-active manner to resolve

Determine if technical issue can be resolved remotely, or if field service intervention is needed

Educate our field technicians so they can self-diagnose and fix issues on their own

Escalate critical issues when needed

Communicate technical concerns with NOC Manager, Service Engineering, or Field Service as necessary

Accurately record issues and data into CRM database

What You'll Bring

1-5 years of Electrical, Energy or Electronic related technical experience

Background in technical support is preferred

Understanding of distributed generation and/or energy storage systems preferred

Ability to thrive in both independent and team environments

Coding skills in languages like Python and ability to run SQL is a plus

Excellent written and oral communication skills

Proficiency in English, any additional European language skills are a plus

Ability to prioritize effectively, handle shifting priorities and troubleshoot

Available to work 1 weekend every 4-6 weeks

Experience with CRM systems and MS Office Suite

Willingness to learn about new and innovative technologies

, Tesla

Tesla