About the role
The Application Support Analyst is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.
Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications.
Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
Database Experience with advanced SQL Skills
Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions.
Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.
Determine configuration and operational requirements for development team.
Participate and determine root cause for service failure and support escalation.
