Payments Product Manager

Serving our customers, communities, and planet a little better every day. Salary - Between £66,400 - £99,600 + annual bonus & benefits Location – Edinburgh, Permanent Office Attendance - Our roles are hybrid. However, you'll work in a Tesco Insurance and Money Services' office for a minimum of 2 days per week for this position. Occasional travel to other Tesco offices may also be required. Closing Date - Applications Friday 8th August 2025 at 5pm About us We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do. Opportunity We're recruiting a Payments Product Manager to join our Digital team. This exciting new role will report to the Head of Digital, and lead a Payments Product team to deliver seamless, secure, and innovative payment experiences for our Insurance Customers. You'll be responsible for accepting more than 10m card and direct debit payments from our customers 24 hours a day, 365 days a year. If that sounds like the perfect fit for you, then we'd love to hear from you! The Role • Develop and deliver our payments product strategy, roadmap and OKRs. Translate customer needs into hypotheses and concepts that can be delivered by payment teams and partners to achieve measurable outcomes. • Lead your teams in gathering qualitative and quantitative insights about our market and customer needs. Analyse user behaviour to derive actionable insights and inform decision-making & strategic product discovery. • Engage directly with our customers throughout, ensuring that their needs are built into our payment product backlogs and releases. • Work collaboratively with marketing, product, customer service, and technology teams to align payments with overall business objectives. Steer and guide the payment teams and partners to achieve the right outcomes. • Support the flow of work from the portfolio backlog to payment teams and partners, ensuring it always reflects the most current customer needs. Balance competing priorities and ensure backlogs are informed by robust feedback loops. • Develop and manage business cases for payment initiatives and identify the actions needed to realise the benefits. • Manage and report on performance against payment objectives and key results (OKRs); set appropriate priorities for direct reports; and ensure the achievement of payment OKRs.

We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week. Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.