Report

Associate Technical Support

Location

Bengaluru, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Refer to responsibilities

Job Summary:
Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via
phone or emails
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence
Identifying operational improvement and finding solutions by applying CI tools and techniques
Handle Inbound / Outbound Calls within the critical metrics
Knows and applies fundamental work theories/concepts/processes in own areas of work
To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time
Responds with appropriate levels of urgency to situations that require quick response or turnaround
Ability to the analyze the root cause and handle 1st level issues
Ability to make informed and timely decisions
Key people and teams I work
People, budgets and other resources
with in and outside of Tesco:
I am accountable for in my job:
Stakeholders
NA
Technicians
Maintenance Ops Center
Operational skills relevant for this job:
Experience relevant for this job:
Basic MS Office - Excel,
Any Graduate (Preference of Mech. Engg.)
Speed and Accuracy
Active Listening
English Speaking, Reading and Writing
Logical Thinking

Refer to responsibilities

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

About the company

A global retailer delivering groceries and services.

Skills

Microsoft Office

Excel

Email and Phone communication tools

CI tools