Requisition ID: 35035
At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.
JOB SUMMARY
As a member of the Global Quality Leadership Team, the Sr. Director of Global Supplier & Customer Quality is a strategic leadership role responsible for overseeing and driving quality initiatives. This position plays a key role in enhancing the overall performance including customer quality experience and competitiveness of the organization by implementing best practices, fostering a culture of continuous improvement, and optimizing business processes across various departments. This role is instrumental in driving organizational excellence and sustainable growth by continuously enhancing processes and systems to meet evolving business needs and customer expectations.
ESSENTIAL DUTIES
Strategic Leadership
- Develop and implement an integrated global supplier and customer quality strategy aligned with corporate objectives
- Establish and monitor key performance indicators (KPIs) for quality and process excellence, ensuring consistent reporting to senior leadership
- Drive adoption of Lean, Six Sigma, and other methodologies to improve efficiency and reduce waste across business processes
Supplier Quality Management
- Establish and drive strategies that hold suppliers accountable and lead to sustainable improvements in the incoming quality from supply base while managing the supplier quality life cycle
- Oversee supplier qualifications, performance management, and audits to ensure compliance with regulatory requirements (FDA, ISO 13485, EU MDR)
- Lead supplier-related risk management activities, including risk assessments and mitigation strategies
- Collaborate with suppliers to resolve quality issues and drive performance improvements in cost, quality, and delivery
Customer Quality Experience
- Drive regional regulatory compliance, audit ownership and overall customer satisfaction through the regional Quality Leaders
- Lead customer-centric principles regarding issue resolutions, internal communication and thoughtful external communication to our customers
- Develop consistent global complaint management processes and customer issue resolution communication to ensure timely and effective resolution and communication
Team Leadership & Collaboration
- Build, mentor, and lead a high-performing team focused on quality and operational excellence
- Collaborate with R&D, procurement, regulatory, and other departments to ensure quality considerations are integrated throughout the product lifecycle
- Communicate progress, challenges, and strategic recommendations to senior management
- Demonstrate effective change leadership to meet business objectives. Communicate organizational strategies, set team expectations, and implement disciplined operating mechanisms that drive accountability and results
- Directs the development and management of budget for areas of responsibility
MINIMUM QUALIFICATION REQUIREMENTS
Education
- Bachelor’s degree in engineering, life sciences, or a related field; advanced degree (e.g., MS, MBA, or PhD) strongly preferred
Experience
- 12+ years of experience in quality management, supplier quality, or business process improvement, with significant leadership experience
- Strong background in regulated industries, preferably medical devices or pharmaceuticals
- Proven success in leading global teams and managing cross-functional initiatives
Skills & Competencies
- Enterprise Quality Leadership: Demonstrated ability to set and execute a global quality vision that embeds patient safety, compliance, and product excellence as core business imperatives
- Supplier Quality: Strong command of product quality across the full lifecycle—from design transfer and supplier quality through manufacturing and post-market surveillance—driving prevention, not reaction
- Customer Quality Experience: Evangelize customer-centric principles regarding issue resolutions, internal communication and thoughtful external communication to our customers
- Strategic Influence & Executive Presence: Trusted executive partner with the credibility and presence to influence at the CEO, Board, and enterprise leadership levels and to lead decisively through high-stakes quality events
- Operational Excellence & Continuous Improvement: Data-driven problem solver with a track record of building scalable quality systems, executing effective CAPA, and delivering measurable improvements through LEAN, Six Sigma, or equivalent methodologies
- Change Leadership & Culture Building: Proven ability to lead complex, global change and embed a strong culture of quality, accountability, and continuous improvement across diverse teams and geographies
- Collaboration & Communication: Exceptional communicator and collaborator, skilled at aligning cross-functional stakeholders and translating complex quality issues into clear actions and outcomes
- Talent Development: Strong people leader who builds, develops, and empowers high-performing global teams and future quality leaders
. -Or-
An equivalent competency level acquired through a variation of these qualifications may be considered
PHYSICAL REQUIREMENTS
Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Additional Physical Requirements
There will be an occasional requirement to work outside of normal business hours, consistent with other manufacturing positions
U.S. and international travel may be required up to 30%
Target Pay Range: $221,900.00 to $277,400.00 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 40.0%
We anticipate this requisition will be open for a minimum of five days, from 5/1/2026 . We encourage your prompt application.
At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.
- Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
- In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
- We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
- We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
- Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathetic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
- We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.
We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.
Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.