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Company Description SFRSI PVT LTD is a Rajasthan-registered private limited company specializing in sales and after-sales services for both its own manufactured products and multiple partner brands. Positioned as a premium provider across India, the company supports a wide range of home appliances, consumer electronics, IT, telecommunications, and water solution products. SFRSI offers comprehensive annual maintenance contract (AMC) services, ensuring reliable, long-term support for customers. Team members join a growing organization focused on service quality, customer satisfaction, and operational excellence in the consumer technology and home solutions market.
Role Description The Territory Business Manager is a full-time, hybrid role based in Pune division, Goa & Maharashtra, with a combination of on-site customer and partner visits plus some work-from-home flexibility. This role is responsible for managing sales operations and service performance within an assigned territory, including developing and executing territory sales plans, meeting revenue and profitability targets, and overseeing key accounts. Day-to-day tasks include building and maintaining relationships with dealers, distributors, and end customers, monitoring after-sales service quality, coordinating with service teams, and ensuring timely resolution of customer issues. The Territory Business Manager will track market trends, analyze performance data, prepare regular reports, and recommend initiatives to improve sales effectiveness and customer experience. The role also involves collaborating closely with internal departments such as operations, finance, and service to ensure smooth territory execution. Business partners appointment, down the line team appointment, TAT management, Primary, Secondary and tertiary management. Business management, development and extension.
Qualifications
- Strong sales and business development capabilities, including territory planning, account management, and customer relationship management.
- Experience in after-sales service environments, preferably in home appliances, consumer electronics, IT, telecommunications, or related sectors.
- Ability to analyze sales and service performance data, prepare reports, and use insights to drive decision-making and continuous improvement.
- Effective communication, negotiation, and presentation skills, with the ability to engage stakeholders at multiple levels.
- Proven organizational and time-management skills, including handling multiple priorities and field activities within defined timelines.
- Comfort with hybrid work arrangements, willingness to travel within the territory, and readiness for regular on-site visits in and around Noida.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
- Prior experience in territory or regional management, channel sales, or service operations is preferred.
- Proficiency with MS Office tools (Excel, PowerPoint, Word) and basic CRM or sales management software.
- Commitment to customer satisfaction, ethical business practices, and collaborative teamwork in a diverse work environment.
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