About the role
Perform day-to-day support on servers, including administration, housekeeping, maintenance, OS upgrades, and security controls and checks.
Address server-related issues of varying complexity, from simple to complex.
Execute patching and upgrades according to the plan.
Configure health checks and take appropriate actions based on alerts and checks.
Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Ansible to streamline operations and reduce manual intervention.
Work closely with development, data engineering, and security teams to integrate new features and improvements into the cloud infrastructure.
Maintain comprehensive documentation of the SoPs, processes, and procedures.
Plan and execute backup, snapshot, and recovery procedures for cloud-based data platform.
Automate routine activities to improve efficiency.
Utilize Change & Problem Management Tools for planned and unplanned maintenance.
Handle daily housekeeping tasks using tools and scripts.
Prepare Root Cause Analysis (RCA) for all major and minor incidents.
Identify opportunities for process improvements and recommend actions.
Build and deliver periodic SLA and other reports to management.
Operate in a 24x7 environment with shift roster-based duties.
About the company
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
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