About the role
What You'll Do
· Keep the Lights On: Ensure the continuous availability and performance of the LRaaS Portal.
· Oncall Improvement: Participate in on-call duties, handling escalated support for production customers and systems.
· Ticket Management: Manage open and unresolved tickets during on-call shifts, ensuring smooth handovers and effective communication with peers.
· Release Management Automation: Automate release management processes to enhance efficiency and reduce manual interventions.
· Incident Resolution: Reduce meantime to resolve incidents by leveraging automation and AI-enabled solutions.
· Documentation and Automation: Improve automation and maintain comprehensive documentation, including policies, standards, procedures, and run books.
· Alert Management: Deduplicate alerts and reduce false positives to ensure accurate monitoring.
· SRE Principles: Apply Site Reliability Engineering (SRE) principles to drive reliability initiatives, including defining and monitoring Service Level Objectives (SLOs) and Error Budgets.
· Collaboration: Work with monitoring and operations teams to ensure the availability, performance, and scalability of the infrastructure and applications.
· Continuous Improvement: Identify and implement opportunities to enhance system performance, reliability, and security through automation and optimization.
· Provisioning Process Improvement: Analyze and improve existing provisioning processes for automation opportunities.
Who You'll Work With
· Cross-Functional Teams: Collaborate with developers, QA engineers, product managers, and stakeholders to address SRE and observability issues encountered via ServiceNow tickets.
· Cloud Operations Team: Manage site reliability for cloud operations across AWS, Azure, and GCP.
· Reporting: Report to the Senior Manager.
What Makes You a Qualified Candidate
· Experience: 2+ years of relevant job experience in SRE or a similar role.
· Education: Bachelor's Degree in Computer Science or a related field preferred.
· Scripting Knowledge: Proficiency in scripting languages like Python, Ruby, or Bash.
· Hybrid Environment Experience: Experience working in hybrid environments preferred.
· Cloud Platforms: Hands-on experience with at least one major cloud platform (Google Cloud, Azure, AWS), with Google Cloud and Azure highly preferred.
· Configuration Management: Experience with tools like Ansible or equivalent technologies.
· Build Systems: Strong experience with test and build systems such as Jenkins, GitLab, GitHub.
· Monitoring Tools: Proficiency with monitoring and reporting tools such as DataDog, New Relic, Nagios, and Graphite.
· Linux Systems: Strong experience with Linux operating systems.
· Database Systems: Experience working with database systems, network topologies, and hardware.
About the company
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
