Contributor Community Manager

The Contributor Community Manager will be responsible for building and nurturing a thriving contributor community for TELUS International's AI/ML projects. This is a critical role that will help drive the overall success of our AI/ML initiatives by fostering an engaged and enthusiastic community of contributors. Responsibilities: - Develop and execute a community engagement strategy to attract, onboard, and retain contributors - Create and curate high-quality content to educate and inform the community - Moderate and facilitate community discussions, forums, and events - Identify and address pain points or roadblocks faced by contributors - Collaborate with the product, engineering, and marketing teams to align on community initiatives - Analyze community metrics and trends to inform continuous improvement Requirements: - 3+ years of experience in community management, preferably in the tech/AI/ML space - Strong communication and interpersonal skills, with the ability to effectively engage with a diverse community - Familiarity with AI/ML concepts and the ability to discuss technical topics at a high level - Excellent problem-solving and analytical skills - Familiarity with community platforms and tools - Passion for fostering vibrant, engaged communities

TELUS International is a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands. With over 50,000 team members and delivery centers across North and Central America, Europe and Asia, TELUS International provides intelligent digital solutions that enhance the customer experience (CX).