Product Owner

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. About the Role Lead the Next Best Offer portfolio, a core AI-driven personalization initiative that delivers targeted recommendations across TELUS's digital platforms including mobile apps, websites, stores, and call centers. This growing portfolio is central to TELUS's intelligent personalization strategy. Responsibilities Understand TELUS business priorities and expected outcomes Understand customer needs, be the voice of the customer and of the product Responsible for product vision, prioritization, and ROI Liaise with cross-functional partners, aligning roadmaps and tech investments Build organizational support for product strategy Define roadmap, manage backlog, and prioritize by business value Accountable for critical metrics, progress reporting, and ongoing partner communication Manage expectations and remove impediments Own product research, measurements, and optimizations Accountable for product health: security, accessibility, performance, etc. Lead and coordinate development teams across the TELUS Digital near-shore campus Guide strategic implementation of AI-driven personalization features Support recruitment and team growth initiatives Maintain close alignment with business strategy and technical implementation Facilitate communication between teams and stakeholders Support scaling initiatives across multiple platforms Requirements Known for your intellectual curiosity, grit, and a genuine passion for solving problems A knack for building interpersonal relationships with a variety of stakeholders Familiar with JIRA, Confluence, QA practices in order to support Developers, Tech Leads, PO's, Architects and business stakeholders Strong leadership and communication skills Experience with Agile methodologies Understanding of AI/ML technologies and interest to innovate Proven track record in team leadership Good to Have: Experience with end-to-end product development and management Understanding of the digital landscape and data analytics tools and trends Understanding of API development Familiarity with data and analytics solutions like: the Adobe Suite of products, GCP and DataStudio, and API connectors/feeds Post-secondary education in Digital or Business/Marketing Product/Project management tools (JIRA, Confluence) Agile frameworks Understanding of personalization technologies Kanban/Scrum certifications preferred What's in it for you: Private medical and life insurance from day one Budget for professional growth (certifications) Schedule flexibility Extra bonus based on performance

TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.