- Salary
- $100k - $190k
- Experience
- 5+ yrs
- Location
- United States
- Job type
- Full-time
Required skills
- Salesforce
- Service Cloud Voice
- Amazon Connect
- Agentforce
- Amazon Lex
- Contact Lens
- AWS Lambda
- Amazon Kinesis
- CloudWatch
- Data Cloud
- Digital Engagement
- Experience Cloud
- MuleSoft
- SIP
- WebRTC
- CTI
About the role
5+ years Salesforce consulting/architecture experience; 3+ years designing Service Cloud Voice or Amazon Connect solutions; strong Salesforce Service Cloud expertise; experience leading discovery and architecture reviews; ability to translate business requirements into scalable solutions.
About TELUS International India
Canadian private BPO and digital-services company delivering customer experience, AI, data, IT, and trust-and-safety services for brands.
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