Client Service Specialist

As a Client Service Specialist (CSS) , you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. This part-time role is 20 hours per week. Your working hours will be 10:00am - 2:00pm Central Time. You are expected to work in the West Des Moines office once per month on in-office days. These days are announced well in advance for you to plan. Essential Functions Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members. Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support. May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction. Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals. Performs miscellaneous duties as assigned by Supervisor.

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions. Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health.