Website:
flexabilityphysio.com
Job details:
Company Description FlexAbility Physiotherapy and Rehabilitation Clinic is a leading center for physiotherapy and sports rehabilitation, focused on expert care and personalized recovery solutions. Established to redefine physiotherapy services in India, FlexAbility blends clinical excellence, advanced techniques, and a compassionate approach to help individuals recover faster and move better. With branches in Koramangala and Jayanagar, Bengaluru, the clinic specializes in sports injuries, post-surgical rehabilitation, musculoskeletal pain, and neurological conditions. Highly trained physiotherapists design customized treatment plans aligned with each patient’s needs and goals. FlexAbility is committed to empowering people in their recovery journey and setting new benchmarks in quality care, patient experience, and results-driven therapy.
Role Description The Telesales Specialist is a full-time, on-site role based in Bengaluru. This role involves making outbound and handling inbound calls to prospective and existing clients to promote clinic services, explain treatment offerings, and convert inquiries into appointments. The specialist will follow up on leads, maintain accurate records in CRM or booking systems, and coordinate with front desk and clinical teams to ensure a smooth patient onboarding experience. Daily tasks include responding to patient queries, providing basic information on services and packages, and conducting reminder or follow-up calls to support patient engagement and retention. The role also includes meeting call and conversion targets, sharing feedback from patients to improve service quality, and participating in regular training to enhance product knowledge and communication techniques.
Qualifications
- Strong Customer Service and Customer Support skills, with a patient-centered and empathetic approach.
- Excellent Communication skills, including clear spoken English and local language proficiency.
- Proven Sales abilities, particularly in telesales or inside sales roles, with experience in meeting targets.
- Experience in Training or willingness to participate in ongoing training to improve product knowledge and call effectiveness.
- Prior experience in healthcare, wellness, or service-focused industries is an advantage.
- Comfort with using telecalling tools, CRM or appointment management software, and basic computer applications.
- Ability to work on-site in Bengaluru, manage high call volumes, and handle confidential patient information responsibly.
- Minimum of a high school diploma; a degree in business, communications, or a related field is beneficial.
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