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Company Description Bhumikka Growth Academy is a professional training and development organization focused on helping individuals and businesses enhance their skills and performance. The academy offers structured programs, workshops, and coaching designed to support career growth and personal development. By combining practical knowledge with guided mentorship, Bhumikka Growth Academy aims to create a positive impact on participants’ professional journeys. The organization values continuous learning, client satisfaction, and results-driven training solutions.
Role Description The Telesales Specialist is a full-time, hybrid role based in Borivali, with some flexibility for working from home. This role involves making outbound calls to prospective and existing clients, presenting training programs and services, and converting leads into enrollments. The Telesales Specialist will handle inbound inquiries, respond to questions about offerings, and maintain accurate records of all interactions in the CRM system. Daily tasks include following up on leads, building strong client relationships through effective communication, and collaborating with the training and marketing teams to support enrollment targets. The role also requires meeting sales goals, providing basic guidance on course selection, and ensuring a professional, service-oriented experience in every interaction.
Qualifications
- Strong Sales skills, including telesales, lead conversion, and basic negotiation abilities.
- Excellent Communication skills, both verbal and written, with the ability to explain training programs clearly.
- Customer Service and Customer Support skills to manage inquiries, resolve concerns, and maintain client satisfaction.
- Ability to support Training initiatives by understanding course offerings and guiding clients toward suitable programs.
- Previous experience in telesales, call center operations, or education/training services is preferred.
- Comfortable working in a hybrid setup in Borivali with some work-from-home flexibility.
- Basic computer proficiency, including CRM tools, email, and spreadsheets.
- Self-motivated with a goal-oriented mindset and the ability to work independently as well as in a team.
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