MSA Shipping Private Limited
Website:
msashipping.com
Job details:
Company Description MSA Shipping Private Limited is a Sri Lanka–based cargo forwarding and logistics provider focused on efficiency, productivity, and rapid execution. The company is committed to delivering reliable logistics solutions that drive total customer satisfaction and long-term business relationships. MSA Shipping fosters a work environment built on mutual respect, teamwork, recognition, and results-oriented performance. Team members are trained to maintain high standards of professionalism, integrity, and technological excellence. The organization is dedicated to sustainable growth that benefits customers, employees, investors, and business partners.
Role Description The Telesales Representative role at MSA Shipping Private Limited is a full-time, on-site position based in Ahmedabad. In this role, the representative will make outbound and receive inbound calls to promote logistics and cargo forwarding services, qualify leads, and convert inquiries into confirmed business. Daily activities include understanding customer requirements, providing rate quotations, explaining service options, and following up on prospects to close sales. The representative will maintain accurate records of interactions in the CRM, coordinate with operations and customer service teams to ensure smooth onboarding, and support existing customers with queries and updates. The role also involves meeting individual and team sales targets, participating in product and sales training, and contributing ideas to improve telesales processes and customer experience.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal communication, active listening, and the ability to build rapport over the phone.
- Candidates should possess Customer Service and Customer Support skills for handling inquiries, resolving concerns, and ensuring a positive customer experience.
- Candidates should possess Sales skills, such as lead qualification, negotiation, and closing, with a focus on meeting or exceeding targets.
- Candidates should possess Training-related abilities, including willingness to learn continuously, apply coaching feedback, and adapt to new products and processes.
- Relevant experience in telesales, inside sales, or call-center roles, ideally within logistics, shipping, or related industries.
- Ability to work on-site in Ahmedabad, manage time effectively, and handle high call volumes with professionalism and resilience.
- Basic computer literacy and familiarity with CRM or call management software.
- Minimum high school diploma; a college degree in Business, Marketing, or a related field is an advantage.
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