Innopay
Website:
innopay.in
Job details:
Job Description - Telesales - Personal Loans
Business Unit: Lending Service Provider (LSP) Business
Location: HSR Layout, Bangalore (Work from Office)
Experience: 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
Employment Type: Full-time
About the Role:
Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.
Key Responsibilities:
• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.
Required Skills & Qualifications:
• 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion, and objection-handling skills.
• Good understanding of personal loans- eligibility, KYC, credit bureau basics
• Comfortable working with dialers, CRM tools, and basic computer applications.
• Target-driven attitude with the discipline to handle high call volumes.
• Minimum qualification: Graduate preferred.
What We Offer:
• Health Insurance.
• Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles.
• Structured training on lending products, compliance, and sales skills.
How to Apply:
Please send your resume detailing your relevant experience and why you are a good fit for this role to teamhr@innopay.in/WhatsApp: 6366226794.
Click on Apply to know more.