Website:
rajabhaienterprises.com
Job details:
Company Description Raja Bhai Enterprises is a leading organization in the agricultural equipment industry, headquartered in Punjab with a strong PAN India distribution network. The company focuses on delivering modern, dependable, and efficient agricultural technology to farming communities. Its mission centers on empowering farmers by providing advanced equipment that supports sustainable and productive farming practices. Raja Bhai Enterprises values reliability, innovation, and service excellence as it helps customers improve agricultural output and long-term viability.
Role Description The Telesales Manager role is a full-time, on-site position based in Ludhiana. This role involves overseeing telesales operations, managing a team of telesales representatives, and ensuring sales targets and performance metrics are met. The Telesales Manager will plan and execute calling campaigns, monitor call quality, and provide coaching and feedback to team members. Daily responsibilities include handling escalated customer queries, maintaining accurate sales records, collaborating with other departments to improve lead generation, and preparing regular performance reports. The role also requires implementing training programs, optimizing scripts and sales processes, and supporting a customer-focused, results-driven work environment.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal communication and effective listening.
- Candidates should possess Team Management and Training skills to lead, motivate, and develop telesales staff.
- Candidates should possess Analytical Skills to interpret sales data, track KPIs, and identify areas for improvement.
- Candidates should possess Customer Service skills to manage inquiries, address concerns, and build long-term relationships.
- Relevant experience in telesales or inside sales leadership, preferably in equipment or B2B sectors.
- Ability to work with CRM tools, spreadsheets, and reporting dashboards.
- Strong organizational and time-management abilities, with a focus on meeting targets and deadlines.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
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