Website:
flexabilityphysio.com
Job details:
Company Description FlexAbility Physiotherapy and Rehabilitation Clinic is a leading center for physiotherapy and sports rehabilitation, focused on expert care and personalized recovery solutions. Founded to redefine physiotherapy services in India, FlexAbility blends clinical excellence, advanced techniques, and a compassionate approach to help individuals recover faster and move better. With branches in Koramangala and Jayanagar, Bengaluru, the clinic specializes in sports injuries, post-surgical rehabilitation, musculoskeletal pain, and neurological conditions. Highly trained physiotherapists design tailored treatment plans for each patient, aligned with their specific needs and goals. FlexAbility is committed to empowering people in their recovery journey through guidance, technology, and hands-on care, and is a trusted choice for individuals, athletes, and healthcare professionals.
Role Description The Telesales Manager is a full-time, on-site role based in Bengaluru, responsible for leading and optimizing the telesales function. This role involves managing a telesales team, setting daily and weekly sales targets, monitoring performance, and providing coaching to achieve revenue and conversion goals. The Telesales Manager will oversee inbound and outbound calls, ensure high-quality customer interactions, and promote clinic services such as physiotherapy packages, rehabilitation programs, and follow-up appointments. Day-to-day tasks include developing call scripts, tracking key performance metrics, preparing sales reports, coordinating with clinic operations and marketing teams, and implementing strategies to improve lead generation and customer retention. The role also includes training team members, handling escalated customer concerns, and ensuring adherence to clinic standards, ethical practices, and regulatory requirements.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to engage prospective clients, explain services clearly, and build trust over the phone.
- Candidates should possess proven Team Management and Training abilities to lead telesales representatives, conduct regular coaching sessions, and develop performance improvement plans.
- Candidates should possess solid Analytical Skills to interpret call data, conversion rates, and sales reports, and use insights to refine strategies and processes.
- Candidates should ideally have experience in telesales, inside sales, or call center operations, preferably in healthcare, wellness, or service-based industries.
- Candidates should have proficiency with CRM or call management tools, good organizational skills, and the ability to work in a fast-paced, target-driven environment.
- A bachelor’s degree in business, marketing, communications, or a related field is preferred, along with the ability to collaborate effectively with cross-functional teams.
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