Website:
starhl.in
Job details:
Company Description Star Health & Allied Insurance Co. Ltd. is a leading Indian health insurance company headquartered in Chennai and operating since 2006 as the country’s first standalone health insurance provider. The company offers a wide range of products including health, personal accident, and overseas and domestic travel insurance, designed to meet diverse customer needs. With more than 16.9 crore lives covered, a strong in-house claim settlement team, and cashless facilities across 14,000+ network hospitals, Star Health focuses on timely assistance and quality healthcare services. The organization emphasizes customer experience through 24x7 multilingual call center support, free Telehealth consultations, and digital platforms that enhance service accessibility. Star Health has a large nationwide presence, with 14,000+ employees, 800+ branches, and 5.8 lakh agents supporting customers through multiple distribution channels.
Role Description This is a full-time, on-site Telesales Executive role based in Madurai. The Telesales Executive will handle outbound and inbound calls to promote Star Health insurance products, explain policy features, and respond to customer inquiries in a clear and professional manner. The role involves identifying potential customers, generating and following up on leads, and converting prospects into policyholders while adhering to company guidelines. Daily responsibilities include maintaining accurate call records, updating customer information in the system, and coordinating with branch and support teams to ensure smooth policy issuance and post-sales service. The Telesales Executive is expected to meet individual and team sales targets, comply with regulatory requirements, and maintain a strong focus on customer satisfaction.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal interactions and active listening.
- Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive experience.
- Candidates should possess Sales and Lead Generation skills to identify prospects, pitch products effectively, and close sales.
- Relevant experience in telesales, call centers, or insurance/financial services is preferred.
- Ability to work in a target-driven environment and manage high call volumes with professionalism.
- Basic computer literacy and familiarity with CRM or telecalling software will be beneficial.
- Minimum educational qualification: higher secondary or graduate degree in any discipline; additional sales or insurance certifications are an advantage.
- Proficiency in English and local languages spoken in Madurai will be helpful for customer communication.
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