IT Specialist

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Virtual desktop troubleshooting for remote staff. Perform laptop, desktop, printer and hardware setup and configurations. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients. Interacts with numerous computer platforms in a multi-layered, client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity. Works with procurement staff to purchase hardware, software and related supplies. Assesses functional needs to determine specifications for purchases. Assists infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required. Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role.

For over 40 years, Teleperformance has been connecting customers with the world's most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experience.