Director, Talent Excellence

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Director – Talent Excellence is responsible for overseeing and executing key HR functions, including employee relations, performance management, compliance, training, and HR operations. This role serves as a strategic partner to leadership while also supporting employees at all levels to promote a productive, engaged, and compliant workplace. The Responsibilities & Duties Lead HR Generalist activities across business units, acting as a trusted advisor to managers and employees. Manage employee relations issues with fairness, empathy, and adherence to company policy and labor laws. Oversee performance management processes, including goal setting, reviews, and development plans. Ensure compliance with labor laws and company policies through audits and regular policy updates. Support recruitment and onboarding efforts in collaboration with the Talent Acquisition team. Conduct training sessions on HR policies, diversity and inclusion, conflict resolution, and other key topics. Maintain HRIS records and generate reports for analytics and decision-making. Partner with leadership on organization development, workforce planning, and employee engagement initiatives. Drive continuous improvement in HR processes and practices. Mentor and guide junior HR staff (if applicable). The Qualifications Bachelor's degree in human resources, Business Administration, or related field (Master's or MBA preferred). 12 years of HR generalist experience working as HRBP. Strong knowledge of employment laws and HR best practices. Excellent interpersonal, communication, and conflict-resolution skills. Ability to manage multiple priorities in a fast-paced environment. Experience with HRIS systems and data analytics. HR certification (e.g., SHRM-CP, PHR, SPHR) is a plus.

Teleperformance is a global hub of innovation and empowerment, with a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages. They lead in intelligent, digital-first solutions and are a globally certified Great Place to Work in 72 countries, with a culture that thrives on diversity, equity, and inclusion.