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PROFESSIONAL SUMMARY
Experienced Pre-Owned Mobile & MacBook Buyback Manager and Mobile Hardware & Software Repair Specialist with 20+ years of experience in mobile phones, laptops, MacBooks, and Apple products. Strong expertise in device diagnostics, troubleshooting, component-level repair, refurbishment, buyback operations, device evaluation, pricing, procurement, and resale.
Proven experience with reputed organizations and authorized service centres including Maple DTI, Reliance Jio, and Nokia Care. Skilled in managing end-to-end buyback operations, vendor management, device grading, market-based valuation, refurbishment, quality control, and team handling.
CORE SKILLS
* Pre-Owned Mobile & Laptop Buyback Operations
* Device Evaluation, Grading & Pricing
* Procurement & Resale Operations
* Mobile Hardware & Software Repair
* Advanced Fault Diagnosis & Troubleshooting
* iPhone, iPad & MacBook Refurbishment
* Android Device Repair – All Major Brands
* Device Refurbishment & Resale
* Vendor Management
* Market-Based Pricing & Valuation
* Quality Control & Repair Standards
* Customer Service & Technical Support
* Team Handling & Training
* Inventory & Device Management
PROFESSIONAL EXPERIENCE
Buyback Manager
Maple DTI | 2022 – 2026
* Managed end-to-end pre-owned device procurement and resale operations for mobile phones, laptops, MacBooks, and Apple products.
* Handled device inspection, condition assessment, grading, pricing, procurement, and resale.
* Evaluated Apple, Android, laptop, and MacBook devices based on condition, market value, and resale potential.
* Coordinated with internal teams to maintain device quality and operational standards.
* Reduced potential losses through accurate device diagnostics, grading, and valuation.
* Managed vendors and supported smooth procurement and liquidation operations.
* Coordinated refurbishment activities to maximize resale value.
* Monitored market trends and pricing to support profitable buyback and resale decisions.
Senior Digital Repair Specialist
Reliance Jio | 2015 – 2022
* Performed advanced-level smartphone hardware and software diagnostics and repairs.
* Resolved complex hardware, software, and technical issues.
* Handled escalated repair cases and provided effective technical solutions.
* Ensured service quality and timely turnaround of repair jobs.
* Supported customer satisfaction through accurate diagnosis and quality repairs.
* Maintained technical standards and service quality across repair operations.
Nokias Care – Authorized Service Centre | 2007 – 2015
* Performed senior-level mobile phone repair, diagnostics, and troubleshooting.
* Handled hardware replacement, software flashing, and technical fault resolution.
* Managed warranty and non-warranty repair cases.
* Mentored technicians and supported team performance.
* Maintained quality control and Nokia service standards.
* Handled complex technical issues and ensured timely repair completion.
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