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Company Description Nividence is a strategic advisory and technology-focused company that supports Tech and Analytics startups in scaling with clarity and confidence. The organization partners closely with founders and leadership teams to strengthen strategy, streamline operations, and build organizational capabilities for sustainable growth. By combining strategic guidance, mentoring, operational optimization, and data-driven insights, Nividence helps ambitious startups navigate complexity and turn potential into measurable impact. As the company evolves, it is also focused on developing technology solutions that enable smarter decisions and better business outcomes. Nividence is driven by the core themes of strategy, scale, and impact.
Role Description The Telecalling Expert will handle outbound and inbound calls to engage prospective and existing clients, introduce Nividence’s services, and gather relevant business information. Responsibilities include explaining offerings clearly, qualifying leads, documenting call outcomes, and updating CRM or call logs accurately. The role involves coordinating follow-ups, scheduling meetings for senior team members, and sharing feedback from conversations to refine outreach strategies. The Telecalling Expert will maintain professional call etiquette, meet daily and weekly call targets, and collaborate with the advisory and operations teams to support business development.
Qualifications
- Strong communication skills, including clear spoken English and local language proficiency, active listening, and confident telephone presence.
- Experience in telecalling, customer service, or inside sales, with the ability to handle outbound and inbound calls in a professional manner.
- Basic computer literacy and familiarity with CRM tools or call-tracking systems, along with accurate data entry and record-keeping skills.
- Ability to understand and explain strategic and technology-focused services to potential clients in a simple and engaging way.
- Goal-oriented mindset, with the ability to work under targets, manage time effectively, and prioritize follow-ups.
- Strong interpersonal skills, patience, and a customer-centric approach in dealing with startup founders and stakeholders.
- Prior experience in business development support or working with tech or analytics companies is an advantage.
- Minimum high school diploma; a bachelor’s degree in any discipline is preferred but not mandatory.
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