Shasha solar
Website:
shashasolar.com
Job details:
Company Description Shasha Solar Power Pvt Ltd is a customer-first solar EPC company dedicated to making clean energy simple, reliable, and economically rewarding for homeowners and businesses. The team designs and delivers high-quality solar power plants that help reduce electricity costs, improve long-term energy stability, and support India’s transition to a sustainable future. The company offers end-to-end solutions, including residential and commercial rooftop solar, system design, supply, installation, commissioning, monitoring, and maintenance. Every project follows a structured, engineering-led process focused on real-world performance, safety, and clear documentation, backed by transparent guidance and long-term customer support. Shasha Solar Power serves customers across Tamil Nadu and nearby regions, emphasizing quality-first engineering and a strong customer experience.
Role Description This is a full-time, on-site Telecalling role based in Coimbatore North. The Telecaller will contact prospective and existing customers to explain solar solutions, collect basic requirements, and schedule consultations or site visits for the sales and technical teams. Daily tasks include making outbound and receiving inbound calls, answering product and service-related queries, sharing information on residential and commercial solar offerings, and updating call details in CRM or call logs. The role involves following up on leads, maintaining call quality standards, and coordinating with internal teams to ensure a smooth customer experience. The Telecaller is expected to meet call and conversion targets while representing the company in a professional, customer-focused manner.
Qualifications
- Candidates should possess strong communication skills, including clear spoken English and Tamil, active listening, and the ability to explain technical concepts in simple terms.
- Candidates should possess customer service and relationship-building skills, such as handling inquiries, resolving basic concerns, and maintaining a polite, patient, and supportive attitude over the phone.
- Candidates should possess telecalling and sales support skills, including lead follow-up, basic objection handling, and appointment scheduling with attention to detail.
- Candidates should possess basic computer and documentation skills, including data entry, CRM or spreadsheet usage, and accurate maintenance of call records.
- Candidates should possess time management and organizational skills, including the ability to manage daily call volumes, prioritize follow-ups, and align with team targets.
- Prior experience in telecalling, customer support, or inside sales is preferred; experience in solar, energy, or related industries will be an added advantage.
- Minimum educational qualification: Higher secondary (12th) or diploma; a graduate degree in any discipline is beneficial but not mandatory.
- Comfort working on-site in Coimbatore North, with a willingness to learn about solar products and stay updated on company offerings and policies.
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