Website:
westbirdholidays.com
Job details:
Job Summary
We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate travel enquiries, follow up with leads, and support the sales team in converting enquiries into bookings.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Handle incoming calls and respond to customer enquiries professionally.
- Understand customer travel requirements, budget, destination, and preferred travel dates.
- Generate and qualify leads for domestic and international travel packages.
- Follow up with leads through phone calls, WhatsApp, and email.
- Share basic package information and coordinate with the sales team for detailed quotations.
- Maintain accurate records of calls, enquiries, follow-ups, and lead status.
- Follow up consistently with interested customers to improve conversion.
- Coordinate with the Sales and Operations teams regarding customer requirements.
- Achieve daily and monthly calling and lead-generation targets.
- Maintain a professional and friendly relationship with customers.
- Collect customer feedback and update the concerned team.
- Stay updated about the company's travel packages, destinations, and offers.
Required Skills
- Good communication and interpersonal skills.
- Confident and pleasant telephone manner.
- Good Malayalam and English communication skills.
- Hindi or other languages will be an added advantage.
- Basic knowledge of MS Office / Google Workspace.
- Good follow-up and convincing skills.
- Positive attitude and willingness to learn.
- Ability to work with daily and monthly targets.
- Prior experience in telecalling, sales, or the travel industry is an advantage.
Click on Apply to know more.