Quality Thought Infosystems
Website:
qualitythought.in
Job details:
Company Description Quality Thought Info Systems is an education and training company that believes a strong learning curve is essential for professional growth. The organization focuses on building practical skills that help individuals start and advance their careers in the IT and technology sectors. Quality Thought Info Systems provides structured training programs and supportive guidance to help learners gain confidence and job-ready expertise. Team members work in an environment that values continuous improvement, knowledge sharing, and long-term development. The company encourages a growth mindset and offers opportunities to learn and evolve on the job.
Role Description Telecallers at Quality Thought Info Systems handle outbound and inbound calls to inform prospective learners about available training programs and services. In this full-time, on-site role based in the Greater Hyderabad Area, Telecallers respond to inquiries, explain course details, clarify admission processes, and support individuals in making informed decisions. They maintain call records, update basic information in internal systems, and follow up with interested candidates to ensure timely communication. The role also involves working with the sales or admissions team to meet enrollment targets and providing polite, professional customer service at all times. Telecallers are expected to adhere to scripts where required while adjusting communication style to meet the needs of different callers.
Qualifications
- Candidates should possess strong verbal communication skills, clear telephone etiquette, and active listening abilities.
- Freshers are applicable for the role.
- Candidates should possess basic computer literacy skills, including working with spreadsheets, call logs, and online communication tools.
- Candidates should possess customer service and relationship-building skills to handle queries, resolve concerns, and maintain a positive caller experience.
- Candidates should possess time management and organizational skills to manage call volumes, follow-up schedules, and daily task completion.
- Candidates should ideally have prior experience in telecalling, customer support, inside sales, or a similar role, though entry-level applicants with strong communication skills will be considered.
- Candidates should have at least a high school diploma or equivalent; a bachelor’s degree in any discipline is an advantage.
- Candidates should be comfortable working on-site in the Greater Hyderabad Area and collaborating with team members to achieve enrollment and outreach goals.
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