Boomaa Consultants
Website:
boomaaconsultants.in
Job details:
Company Description Boomaa Consultants is a seasoned HR consulting firm with extensive experience in designing and implementing strategic HR solutions across diverse industries. The organization specializes in talent acquisition, performance management, and employee engagement initiatives that help clients build strong, productive teams. Boomaa Consultants focuses on identifying and addressing organizational challenges to improve workforce productivity and overall business performance. The firm partners closely with clients to develop customized strategies that align with their unique goals, culture, and long-term vision, creating sustainable and measurable results.
Role Description The Telecaller role at Boomaa Consultants is a full-time, on-site position based in Coimbatore. The Telecaller is responsible for making outbound calls to prospective and existing clients, explaining services, and gathering relevant information to support recruitment and HR projects. Daily tasks include handling inbound inquiries, maintaining call records, updating databases, and following up on leads to ensure timely communication. The role also involves coordinating with internal teams, scheduling appointments or interviews, and providing clear, professional information to clients and candidates. Telecallers are expected to meet call targets, adhere to quality standards, and maintain a positive, customer-focused approach throughout all interactions.
Qualifications
- Candidates should possess strong verbal communication skills, active listening ability, and a clear, professional telephone manner.
- Candidates should possess customer service skills, including empathy, patience, and the ability to handle objections or concerns effectively.
- Candidates should possess basic computer literacy, familiarity with CRM or calling software, and the ability to maintain accurate records.
- Candidates should possess time management and organizational skills to handle high call volumes and follow-up activities efficiently.
- Candidates should possess a results-oriented mindset, with the ability to work toward call and conversion targets while maintaining quality.
- Relevant experience in telecalling, call center operations, sales support, or customer support is beneficial.
- A high school diploma or equivalent is required; a degree in any discipline is an advantage.
- Proficiency in English and local languages commonly spoken in Coimbatore is preferred.
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