Telecaller - USA US Shift

Argus Systems - AESPL

Website: sysargus.com
Job details:
Company Description

Argus Systems - AESPL has over a decade of experience in product engineering and manufacturing electronic solutions. We provide end-to-end design, development, and manufacturing services, offering a one-stop solution under one roof. With specialized expertise in industries such as Automotive, Medical, Aerospace, Defense, and Industrial Automation, we deliver integrated hardware, software, and mechanical solutions. Our operations span R&D centers in India and delivery centers in the USA, UK, Australia, and UAE, supporting a global client base across multiple regions. We are certified with ISO 9001, ISO 13485, IATF 16949, and AS9100D standards, emphasizing our commitment to quality, reliability, and exceptional service.

Role Description

This is a full-time, on-site Telecaller role located in Pune Division. The Telecaller will be responsible for handling customer inquiries, making outbound calls, and providing detailed information about products and services. Responsibilities include resolving customer concerns, maintaining accurate records of interactions, and building client relationships through effective communication. The role also involves achieving assigned targets and collaborating with team members to enhance the customer experience and contribute to overall goals.

Qualifications

• Strong verbal communication skills in English
• Customer service and relationship management skills
• Ability to handle customer inquiries and resolve concerns with professionalism
• Data entry and organizational skills for maintaining accurate records
• Proficiency in CRM tools and basic computer applications
• Goal-oriented mindset with a proven ability to meet or exceed targets
• Previous experience in a similar role or in the customer service domain is a plus
• High school diploma or equivalent; additional education is an advantage

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