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Company Description ETERNEX TECHNOLOGIES is a growing technology-focused organization that provides digital solutions and services to a wide range of clients. The company emphasizes innovation, customer satisfaction, and reliable service delivery in every engagement. Team members work with modern tools and processes and are encouraged to contribute ideas that improve client experience and internal efficiency. ETERNEX TECHNOLOGIES values integrity, collaboration, and continuous learning, offering opportunities for professional development in a dynamic environment.
Role Description This is a full-time remote role for a Telecaller – Sales professional. The role involves making outbound calls to prospective and existing customers, presenting company products or services, and clearly explaining features, benefits, and pricing. The Telecaller will follow up on leads, maintain call records, update CRM systems, and meet or exceed assigned sales and conversion targets. Daily responsibilities include handling incoming inquiries, addressing customer questions, identifying customer needs, and proposing appropriate solutions. The role also requires coordinating with internal teams on lead status, providing feedback from customers, and adhering to company communication standards and compliance guidelines.
Qualifications
- Candidates should possess strong verbal communication skills, clear telephone etiquette, and the ability to explain technical or service details in simple terms.
- Candidates should possess sales and negotiation skills, including the ability to handle objections, close deals, and work towards defined targets and KPIs.
- Candidates should possess customer service skills, such as active listening, empathy, patience, and a professional approach to resolving concerns.
- Candidates should possess basic computer literacy, including experience with CRM tools, spreadsheets, and online communication platforms.
- Candidates should possess good time management and organizational skills to manage call volumes, follow-ups, and documentation effectively.
- Previous experience in telesales, inside sales, or call center operations is beneficial.
- Ability to work independently in a remote setting with a reliable internet connection and a quiet workspace.
- A high school diploma or equivalent is required; a degree in business, marketing, or a related field is an advantage.
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