Innopay
Website:
innopay.in
Job details:
Key Responsibilities
· Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
· Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
· Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
· Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
· Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
· Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
· Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
· Adhere to call quality standards, scripts, and all regulatory and compliance guidelines
· Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.
Required Skills & Qualifications
· 1–3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
· Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
· Strong communication, persuasion, and objection-handling skills.
· Good understanding of personal loans -eligibility, KYC, credit bureau basics
· Comfortable working with dialers, CRM tools, and basic computer applications.
· Target-driven attitude with the discipline to handle high call volumes.
· Minimum qualification: 12th Pass ,Diploma, Graduate preferred.
What We Offer:
· Competitive salary.
· Opportunity to work on innovative projects with a talented and passionate team.
· Professional growth and development opportunities.
· Health insurance and other benefits.
How to Apply:
Please submit your application to Teamhr@innopay.in or WhatsApp: 9108510752/91085 10751 / 9108510752 including your resume.
Click on Apply to know more.