Sai Granito India Private Limited
Website:
saigranitoindia.com
Job details:
Company Description Sai Granito India, part of the Heda Group established in 1982, is a leading provider of marble and granite solutions based in Kishangarh, Rajasthan. The company offers a comprehensive range of products, including tiles, gangsaw slabs, cutter slabs, counter tops, and steps, all manufactured under one roof. Sai Granito India manages the entire value chain—from sourcing and mining to processing, polishing, and packing—ensuring a wide variety of colors and patterns. With advanced machinery and an automated infrastructure, the company focuses on delivering durable, high-quality stone products that maintain their shine over time. Sai Granito India is committed to strict quality standards and long-term customer satisfaction.
Role Description The Telecaller role at Sai Granito India is a full-time, on-site position based in Kishangarh. The Telecaller will handle inbound and outbound calls to prospective and existing customers, provide information about marble and granite products, and support sales inquiries. Responsibilities include explaining product features and pricing, maintaining call logs and customer records, and coordinating with the sales and operations teams to schedule follow-ups and share customer requirements. The role also involves addressing basic customer concerns, guiding customers to appropriate team members for technical queries, and contributing to smooth communication between customers and the company.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear telephone etiquette and the ability to engage professionally with diverse customers.
- Candidates should possess basic sales and customer service skills, such as handling inquiries, providing product information, and supporting lead generation and follow-up.
- Candidates should possess fundamental record-keeping and organizational skills, including maintaining call logs, updating customer data, and managing daily call targets.
- Candidates should possess basic computer literacy, with familiarity in using CRM tools, spreadsheets, and email for routine reporting and coordination.
- Relevant skills and qualifications that would be beneficial include prior experience in telecalling or customer support, knowledge of marble and granite products, proficiency in local languages and English or Hindi, ability to work in a fast-paced environment, and at least a high school diploma or equivalent education.
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