Website:
ramrashi.com
Job details:
Role Description The Telecaller role at Ramrashi Solutions LLP is a full-time, on-site position based in Navi Mumbai. The Telecaller will handle outbound and inbound calls to existing and prospective clients, provide information about services, and clarify basic queries related to finance and accounting outsourcing offerings. Responsibilities include maintaining call logs, updating customer records in internal systems, following scripts and guidelines, and coordinating with internal teams to schedule appointments or follow-ups. The role involves achieving call and conversion targets, ensuring polite and professional communication, and sharing feedback from customers to help improve service quality.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear spoken English and Hindi and an ability to build rapport over the phone.
- Candidates should possess basic customer service and client-handling skills, such as active listening, objection handling, and courteous problem-solving.
- Candidates should possess fundamental computer literacy, including experience with MS Office, call tracking tools, and maintaining records in spreadsheets or CRM software.
- Candidates should possess time management and organizational skills to manage daily call volumes, follow-up schedules, and documentation accurately.
- Prior experience in telecalling, telesales, customer support, or call center roles is preferred, especially in finance, accounting, or professional services domains.
- Minimum educational qualification: Higher Secondary (12th pass); a graduate degree in any field is an advantage.
- Ability to work from the Navi Mumbai office during standard business hours and collaborate effectively with cross-functional teams.
- Comfortable working with targets and performance metrics, with a professional attitude and client-centric approach.
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