Website:
pixelgenixitsolution.com
Job details:
Company Description PixelGenix IT Solutions is an emerging technology company focused on delivering practical and reliable IT services to its clients. Based in Jaipur, the organization supports businesses with solutions that help improve efficiency, customer engagement, and digital presence. PixelGenix IT Solutions values clear communication, professional service, and long-term client relationships. Team members are encouraged to contribute ideas, learn new skills, and grow with the company. The work environment emphasizes collaboration, integrity, and customer satisfaction.
Role Description This is a full-time, on-site Telecaller role based in Jaipur. The Telecaller will handle outbound and inbound calls to connect with potential and existing clients, provide information about services, and respond to basic inquiries. Daily tasks include maintaining call records, updating customer details in internal systems, and following up on leads as directed by the sales or operations team. The role involves explaining service offerings clearly, addressing concerns, and directing complex questions to the appropriate team members. Telecallers are expected to meet call targets, adhere to scripts and guidelines where applicable, and maintain a courteous and professional tone in all interactions.
Qualifications
- Candidates should possess strong verbal communication skills, including clear speaking, active listening, and the ability to explain information simply.
- Candidates should possess basic computer literacy, including working with call logs, spreadsheets, and CRM or database tools.
- Candidates should possess customer service skills, such as handling objections, managing difficult conversations, and maintaining a polite and respectful approach.
- Candidates should possess time management and organizational skills to manage call volumes, follow-ups, and documentation efficiently.
- Ability to work on-site in Jaipur and maintain regular attendance for full-time office hours.
- Comfort with working toward call-related targets or performance metrics.
- Prior experience in telecalling, call centers, or customer support is preferred but not mandatory.
- Minimum high school diploma or equivalent; further education in business, marketing, or communications is an advantage.
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