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Company Description Encrypt Bytes Labs is a technology-driven company focused on helping businesses innovate, automate, and grow through secure digital solutions. The team delivers custom software, AI-powered applications, cybersecurity services, cloud and DevOps solutions, and IT consulting to a wide range of clients, from startups to large enterprises. By combining innovation with industry best practices, Encrypt Bytes Labs builds secure, scalable, and future-ready technology that enhances operational efficiency and protects critical data. The company offers end-to-end services including penetration testing, web and mobile development, business automation, security audits and compliance, and technical support. Its mission is to empower organizations to succeed in an increasingly digital world through reliable, secure, and high-impact technology solutions.
Role Description This is a full-time, on-site Caller role based in Ponnani. The Caller will contact prospective and existing clients to share information about Encrypt Bytes Labs’ services, gather requirements, and schedule meetings or demos with the technical and sales teams. Daily responsibilities include making outbound and handling inbound calls, maintaining accurate records of conversations, and updating customer information in internal systems. The role also involves following call scripts and guidelines, explaining offerings clearly, answering basic questions, and escalating complex inquiries to appropriate team members. The Caller will collaborate closely with sales, marketing, and support teams to ensure a positive client experience and contribute to lead generation and customer relationship management.
Qualifications
- Strong verbal communication, active listening, and clear articulation skills, with the ability to explain technical services in simple terms.
- Customer service and relationship-building skills, including empathy, patience, and a professional phone demeanor.
- Basic understanding of technology and IT services (such as cybersecurity, software development, cloud solutions) or willingness to learn quickly.
- Proficiency in maintaining call logs and customer data, with attention to detail and basic computer literacy (CRM or spreadsheet tools).
- Time management and organizational skills to handle high call volumes, prioritize tasks, and meet daily and weekly targets.
- Ability to work on-site in Ponnani, collaborate with cross-functional teams, and adapt to a fast-paced, technology-focused environment.
- Prior experience in telesales, call center operations, or client outreach is an advantage but not mandatory.
- High school diploma or equivalent required; additional education in business, communications, or IT is beneficial.
- Multilingual communication skills (e.g., proficiency in English and local languages) are a plus for engaging diverse clients.
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