Website:
caonweb.co
Job details:
Company Description CAONWEB Pvt Ltd is an Authorized Channel Partner of Alibaba.com in India and the USA, helping businesses expand globally through a leading B2B commerce platform. With a presence across seven cities, the company offers local support, tailored solutions, and international growth opportunities to businesses of all sizes. Since 2012, CAONWEB has built a strong reputation in the service industry by focusing on customer satisfaction and measurable results. The organization is trusted by over 1,500 B2B clients worldwide, particularly Alibaba.com Gold Supplier Members seeking visibility, credibility, and business expansion. CAONWEB’s experienced service team and deep platform expertise make it a reliable partner for driving B2B excellence and global business growth.
Role Description This is a full-time, on-site Telecaller role based in Jaipur. The Telecaller will make outbound and receive inbound calls to inform potential and existing clients about CAONWEB’s services, especially related to Alibaba.com solutions and B2B growth. Responsibilities include explaining service offerings clearly, answering questions, and guiding prospects through enrollment or onboarding processes. The role also involves maintaining call records, updating client information in internal systems, and following up on leads to support conversions and renewals. The Telecaller will collaborate closely with the sales and service teams to ensure timely resolution of client queries and contribute to overall customer satisfaction and business targets.
Qualifications
- Strong communication and interpersonal skills, including clear telephone etiquette and the ability to engage professionally with diverse clients.
- Basic computer proficiency, including use of CRM or call management tools, email, and office productivity software.
- Ability to handle high call volumes, manage time effectively, and follow structured calling scripts or workflows.
- Comfort with sales-oriented activities such as lead follow-up, explaining service benefits, and supporting conversions.
- Good listening skills and problem-solving ability to understand client needs and provide accurate information or escalation as needed.
- Prior experience in telecalling, customer support, or inside sales is an advantage, preferably in B2B or service-based industries.
- Minimum educational qualification of high school diploma; graduate degree in any discipline is beneficial.
- Willingness to work on-site in Jaipur and collaborate with cross-functional teams to achieve performance goals.
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