Shine.com
Website:
shine.com
Job details:
The telesales industry involves selling products or services over the phone, using communication skills to persuade customers, generate leads, and build relationships, prevalent across sectors like finance, retail, and tech, and is growing due to digital adoption and demand for personalized outreach, blending traditional sales with modern tech for targeted, omnichannel strategies.
What It Is
A direct sales method using telecommunications (primarily phone calls) to connect with potential and existing customers.
Representatives (tele sales executives/agents) pitch offers, answer questions, handle objections, and close deals.
Key Activities
Lead Generation Nurturing: Finding new prospects and converting them into sales.
Customer Relationship Management: Building loyalty and making recommendations.
Meeting Targets: Focusing on daily/monthly call volumes and sales goals.
Upselling Cross-selling: Selling additional products to existing customers.
Key Skills Needed
Strong communication, active listening, rapport-building, persuasion, and product knowledge.
This job is provided by Shine.com
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