Arena Animation
Website:
arena-multimedia.com
Job details:
Company Description Arena Animation is a pioneer and global leader in animation and non-formal, curriculum-based training programs, with an extensive network of centers worldwide since 1996. The organization offers industry-relevant courses in animation, VFX, gaming, web design, graphics design, and related disciplines, preparing learners for careers in the media and entertainment industry. Courses are designed for both students and working professionals, supported by strong industry alliances, experienced faculty, and up-to-date technology and software tools. Graduates build careers as designers, animators, modelers, multimedia programmers, visualizers, content developers, and production executives in leading studios and entertainment companies. Arena Animation provides a dynamic, career-focused learning environment driven by innovation and industry needs.
Role Description The Tele-counselor is a full-time, on-site role based in Kozhikode. The Tele-counselor will engage with prospective students and guardians over phone and in person, provide detailed information on Arena Animation courses, and guide them in choosing suitable programs. Responsibilities include handling inbound and outbound calls, responding to inquiries, maintaining accurate records of leads and follow-ups, and scheduling counseling sessions or center visits. The role involves coordinating with the admissions and academic teams, supporting enrollment processes, and contributing to outreach activities to meet admission targets. The Tele-counselor will maintain a professional, student-centric approach and uphold Arena Animation’s standards of service and communication.
Qualifications
- Strong communication and interpersonal skills, including clear spoken English and local language proficiency, and the ability to build rapport with diverse learners and guardians.
- Customer service and counseling abilities, with experience in guiding individuals on academic or career options and managing inquiries with patience and professionalism.
- Basic sales and persuasion skills, including handling outbound calls, following up on leads, and supporting admission conversions in an ethical and transparent manner.
- Organizational and administrative skills, such as maintaining call logs, updating lead databases, scheduling appointments, and coordinating with internal teams.
- Comfort with technology, including use of telecalling systems, CRM or lead management tools, email, and basic office software.
- Prior experience in education counseling, telecalling, or front-office roles in training institutes or academic organizations is an advantage.
- Minimum educational qualification: a high school diploma; a bachelor’s degree in any discipline (such as Arts, Commerce, Business, or Communications) is preferred.
- Ability to work on-site in Kozhikode, adapt to a target-driven environment, and maintain confidentiality and professional ethics.
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