Aabasoft
Website:
aabasoft.com
Job details:
Job Summary:
We are looking for a responsible and result-oriented Tele Collection Specialist to manage and recover outstanding payments from customers through phone calls and follow-ups. The role requires strong communication skills, negotiation ability, and a professional approach while dealing with customers.
Key Responsibilities:
- Contact customers via phone to remind and follow up on pending payments.
- Explain outstanding balances and payment options to customers.
- Negotiate payment plans when necessary and ensure timely collections.
- Maintain accurate records of customer interactions and payment commitments.
- Update collection status and customer information in the system.
- Handle customer queries related to outstanding payments professionally.
- Escalate difficult or unresolved cases to the concerned department.
- Achieve assigned collection targets within the given timeline.
Requirements:
- Proven experience in tele collection, telecalling, or customer service is preferred.
- Good communication and negotiation skills.
- Basic computer knowledge and ability to update records in the system.
- Ability to handle customers politely and professionally.
- Target-oriented with good follow-up skills.
Qualification:
- Any Degree / Diploma.
- Prior experience in tele collection or BPO will be an added advantage.
Location:
Kakkanad,kochi
Work from office
Click on Apply to know more.