Tele calling - Hdfc, Kolkata

VIHU

Website: vihu.com
Job details:
Job Requirements

Job Title: Telecalling Team Leader

Company Name: Hdfc

Location: Bhawanipur, Kolkata, West Bengal

Salary: ₹12000 - ₹15000/month

Qualification: 12th Standard / PUC

Job Description

Join our team as a Telecalling Team Leader at Hdfc in Bhawanipur, Kolkata and lead a team of telecallers in the BPO / Customer Care industry. As a Team Leader, you'll be responsible for guiding and motivating your team to achieve targets, delivering exceptional customer interactions, and contributing to the growth of our organization.

Key Responsibilities

• Lead and manage a team of telecallers, providing guidance and support.
• Monitor and evaluate team performance, providing feedback and coaching.
• Ensure team members follow scripts and communication guidelines.
• Handle escalated customer inquiries and provide effective resolutions.
• Collaborate with management to optimize team performance and efficiency.
  
  

Qualifications And Skills

• Minimum educational requirement: 12th Standard / PUC.
• Proficient in both Basic and Advanced English communication.
• Leadership skills with the ability to motivate and guide a team.
• Previous experience in a telecalling or customer care role is a plus.
• Strong interpersonal skills and a customer-centric attitude.
  
  

Salary And Benefits

• Competitive salary ranging from ₹12000 to ₹15000/month.
• Full-time role with a day shift and 5 working days per week.
• Opportunity to earn incentives based on team performance.
• Comprehensive training provided to enhance team management skills.
  
  

FAQs

Q. What qualifications are required for this role?

• A minimum of 12th Standard / PUC education level is required.
• Is previous team management experience necessary?
• While previous experience is a plus, we are open to candidates with strong leadership skills.
• What are the working hours for this position?
• This is a full-time role with a day shift and 5 working days per week.
• What documents are required as part of the application?
• You will need to provide a copy of your Aadhaar Card, PAN Card, Bank Proof, Education Proof, and any other relevant documents.
• Are there opportunities for earning incentives?
• Yes, team leaders have the chance to earn incentives based on team performance.

Click on Apply to know more.