VIHU
Website:
vihu.com
Job details:
Job Requirements
Job Title: Telecalling Team Leader
Company Name: Hdfc
Location: Bhawanipur, Kolkata, West Bengal
Salary: ₹12000 - ₹15000/month
Qualification: 12th Standard / PUC
Job Description
Join our team as a Telecalling Team Leader at Hdfc in Bhawanipur, Kolkata and lead a team of telecallers in the BPO / Customer Care industry. As a Team Leader, you'll be responsible for guiding and motivating your team to achieve targets, delivering exceptional customer interactions, and contributing to the growth of our organization.
Key Responsibilities
- Lead and manage a team of telecallers, providing guidance and support.
- Monitor and evaluate team performance, providing feedback and coaching.
- Ensure team members follow scripts and communication guidelines.
- Handle escalated customer inquiries and provide effective resolutions.
- Collaborate with management to optimize team performance and efficiency.
Qualifications And Skills
- Minimum educational requirement: 12th Standard / PUC.
- Proficient in both Basic and Advanced English communication.
- Leadership skills with the ability to motivate and guide a team.
- Previous experience in a telecalling or customer care role is a plus.
- Strong interpersonal skills and a customer-centric attitude.
Salary And Benefits
- Competitive salary ranging from ₹12000 to ₹15000/month.
- Full-time role with a day shift and 5 working days per week.
- Opportunity to earn incentives based on team performance.
- Comprehensive training provided to enhance team management skills.
FAQs
Q. What qualifications are required for this role?
- A minimum of 12th Standard / PUC education level is required.
- Is previous team management experience necessary?
- While previous experience is a plus, we are open to candidates with strong leadership skills.
- What are the working hours for this position?
- This is a full-time role with a day shift and 5 working days per week.
- What documents are required as part of the application?
- You will need to provide a copy of your Aadhaar Card, PAN Card, Bank Proof, Education Proof, and any other relevant documents.
- Are there opportunities for earning incentives?
- Yes, team leaders have the chance to earn incentives based on team performance.
Click on Apply to know more.