Advent education Private Limited
Website:
adventeducation.in
Job details:
Company Description Advent Education Private Limited is a leading overseas education consultancy and training provider based in Eastern India, with a strong presence and recognition among students and within the industry. Since its establishment in 2005, the organization has expanded significantly, driven by a vision of “Education for All” and a commitment to admired values and professional integrity. Advent Education focuses on in‑depth, personalized, and professional guidance, giving it a competitive edge in the region. The company’s culture is built around its SMART value system (Student Management Art), which emphasizes student-centric service and a distinct work environment. A substantial portion of its business comes from references, highlighting the trust and satisfaction of its students and partners.
Role Description The Tele Calling Executive role is a full-time, on-site position based in Kolkata. In this role, the executive will make outbound and receive inbound calls to counsel prospective students and parents about overseas education options, training programs, admission processes, and related services. The executive will maintain call logs and student records, follow up on inquiries, and schedule appointments or counseling sessions for the academic advisors. Responsibilities also include explaining course details, fees, and documentation requirements in a clear and courteous manner, and supporting conversion of inquiries into enrollments. The Tele Calling Executive will collaborate with the counseling and operations teams, meet daily and weekly call targets, and uphold Advent Education’s standards of professional, student-focused communication.
Qualifications
- Candidates should possess strong communication skills, including clear spoken English and local language proficiency, active listening, and polite telephone etiquette.
- Candidates should possess customer service and counseling skills for handling student queries, building rapport, and providing accurate, reassuring information.
- Candidates should possess basic computer literacy, including use of CRM or Excel for maintaining call records, managing databases, and preparing simple reports.
- Candidates should possess time management and organizational skills to manage high call volumes, prioritize follow-ups, and meet daily targets.
- Candidates should possess problem-solving and objection-handling skills to address concerns, clarify processes, and support decision-making for prospective students.
- Candidates should ideally have prior experience in tele calling, education counseling, or a similar customer-facing role; fresh applicants with strong communication skills may also be considered.
- A minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.
- Ability to work on-site in Kolkata, maintain professionalism under pressure, and align with Advent Education’s student-centric values and culture.
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