ArborVitae
Website:
arborvitae.in
Job details:
Company Description ArborVitae helps businesses unlock the power of AI by combining intelligent solutions with specialized talent to build, deploy, and scale AI initiatives. The company partners with organizations on their AI transformation journey, identifying opportunities for automation and enabling AI-driven workflows. ArborVitae supports the effective adoption of emerging technologies while addressing a key challenge in AI: connecting companies with specialized experts in AI Engineering, Data, SaaS, Product, and Technology. By focusing on both AI enablement and talent solutions, ArborVitae empowers businesses to innovate, grow, and stay competitive in a rapidly evolving digital landscape.
Role Description This is a full-time, on-site Tele-Caller (Healthcare) role based in Hyderabad. The Tele-Caller will engage with patients and healthcare customers over phone calls to provide information, confirm appointments, and support follow-up processes. Responsibilities include answering inbound inquiries, making outbound reminder or follow-up calls, documenting interactions in internal systems, and escalating complex issues to the appropriate team members. The role also involves maintaining accurate records, adhering to confidentiality and data protection standards, and aligning communication with healthcare protocols and organizational guidelines. The Tele-Caller will collaborate with healthcare and operations teams to ensure a smooth patient and customer experience.
Qualifications
- Strong verbal communication and active listening skills, with a clear and professional phone presence.
- Customer service skills, including empathy, patience, and conflict-resolution abilities in a healthcare context.
- Basic computer proficiency, including data entry, CRM or call management tools, and documentation skills.
- Ability to follow scripts, standard operating procedures, and healthcare-related guidelines accurately.
- Attention to detail and organizational skills to manage call logs, appointments, and follow-up tasks.
- Capability to work in a fast-paced environment, manage high call volumes, and meet performance targets.
- Prior experience in healthcare tele-calling, call centers, or patient support is preferred but not mandatory.
- Comfort with working on-site in Hyderabad and collaborating with cross-functional teams.
- Basic understanding of healthcare terminology and sensitivity to patient confidentiality is an advantage.
- Minimum educational qualification: High school diploma or equivalent; further education in healthcare, communication, or related fields is beneficial.
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