Saltee Group
Website:
salteegroup.com
Job details:
Company Description Saltee Group is a real estate developer with over 25 years of experience and a strong reputation in West Bengal for delivering noteworthy and innovative projects. The company offers modern real estate solutions for diverse communities and has become a preferred choice for residents of Kolkata, the City of Joy. Building on its established expertise, Saltee is executing a pan-India growth strategy to launch a significant number of new projects in the coming years. The organization is driven by a highly experienced, energetic, and devoted team that continuously contributes ideas and knowledge to redefine benchmarks and support the company’s growth. Saltee values commitment, passion, and collaboration, creating a dynamic environment for professionals seeking long-term career development.
Role Description The Caller role at Saltee Group is a full-time, on-site position based in Kolkata. The Caller will handle outbound and inbound calls to prospective and existing clients, provide information about Saltee’s real estate projects, and respond to queries in a clear and courteous manner. This role involves maintaining call logs, updating customer records, and coordinating with the sales and marketing teams to schedule follow-ups, site visits, and meetings. The Caller will support lead generation activities, share project details, gather customer feedback, and escalate complex inquiries to relevant team members. The position requires consistent adherence to communication scripts and company guidelines while ensuring a positive customer experience and contributing to overall business growth.
Qualifications
- Strong communication and interpersonal skills, with clear and confident telephone etiquette.
- Ability to handle high call volumes, manage time effectively, and prioritize tasks in a fast-paced environment.
- Basic computer literacy, including experience with CRM systems, spreadsheets, and email communication.
- Customer service mindset, with the ability to listen actively, resolve queries, and maintain professionalism.
- Fluency in English and Bengali; knowledge of Hindi or other regional languages is an advantage.
- Prior experience in telecalling, customer support, or sales coordination is preferred but not mandatory.
- Minimum high school diploma; a graduate degree in any discipline is an added benefit.
- Willingness to work on-site in Kolkata and collaborate closely with sales and marketing teams.
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