NAZ V
Website:
nazvhr.com
Job details:
Company Description Naz V HR Solutions is a human resources consulting and staffing firm that supports organizations in building effective teams and improving workforce performance. The company focuses on connecting employers with suitable talent across various roles and industries. Naz V HR Solutions emphasizes professional conduct, clear communication, and reliable service in all client and candidate interactions. Team members are encouraged to maintain high standards of integrity and customer service. The organization offers opportunities for growth for individuals interested in HR, recruitment, and client-facing roles.
Role Description This is a full-time, on-site Tele Caller role based in Chennai. The Tele Caller will make outbound and receive inbound calls to potential and existing candidates or clients, provide information about job opportunities or services, and record accurate details in the system. Daily tasks include explaining offerings clearly, responding to queries, following call scripts and guidelines, and updating call logs and spreadsheets. The role involves coordinating with the recruitment or sales team, scheduling follow-up calls or interviews, and maintaining a professional tone in all conversations. The Tele Caller is expected to meet call targets, adhere to company policies, and contribute to a positive office environment.
Qualifications
- Candidates should possess strong verbal communication skills in English and local languages, with clear articulation and a polite telephone manner.
- Candidates should possess basic computer literacy skills, including familiarity with MS Office tools and the ability to update records in CRM or spreadsheets.
- Candidates should possess customer service and interpersonal skills, including active listening, empathy, and the ability to handle objections professionally.
- Candidates should possess time management and organizational skills, with the ability to manage high call volumes and maintain accurate documentation.
- Candidates should possess problem-solving skills and a positive attitude, with the capacity to work in a target-driven environment.
- Previous experience as a tele caller, call center representative, or in customer support is preferred but not mandatory.
- A minimum of a high school diploma or equivalent qualification is required; additional training in communication or sales is an advantage.
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