IFR Solutions
Website:
ifrsolutions.org
Job details:
Company Description IFR Solutions is a client-servicing organization that partners with leading non-profits across India to support their mission-driven work. The company specializes in fundraising and helps non-profit organizations secure sustainable, long-term funding for their ongoing programs. IFR Solutions focuses on direct sales and marketing using a traditional approach to customer acquisition and retention. The team is committed to strong client management and delivering high-quality results for every campaign.
Role Description This is a full-time, on-site TELE CALLER role based in Noida. The TELE CALLER will make outbound and receive inbound calls to inform prospective donors about non-profit initiatives, explain fundraising campaigns, and encourage contributions. The role involves maintaining accurate records of calls, updating donor information, and following up with interested contacts in a timely manner. The TELE CALLER will work closely with the fundraising and client-servicing teams to meet daily and monthly targets, adhere to calling scripts and compliance guidelines, and provide clear, respectful communication on every call. The role also includes reporting call outcomes to supervisors and contributing to continuous improvement of calling strategies.
Qualifications
- Candidates should possess strong verbal communication skills, active listening abilities, and clear telephone etiquette.
- Candidates should possess skills in customer service, relationship-building, and donor or client engagement.
- Candidates should possess basic computer literacy, including data entry, CRM or call management systems, and email usage.
- Candidates should possess time management, target-oriented work habits, and the ability to handle high call volumes calmly and professionally.
- Candidates should possess problem-solving skills and the ability to respond to queries and objections with empathy and clarity.
- Prior experience in telecalling, sales, fundraising, or call center roles is beneficial.
- Ability to work on-site in Noida and collaborate effectively with a diverse team.
- Minimum high school diploma; a degree in any discipline is an advantage.
- Comfort communicating in English and Hindi (or local languages) as required by campaigns.
Preferred Languages: Hindi, English, Telugu, Tamil & Kannada
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