Customer Onboarding Manager

Become a Tekmetric Product Expert Provide detailed account walkthroughs and assist many new customers with implementation. Clearly communicate account setup requirements and expectations with customers and key stakeholders Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations. Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership. Ensure customers receive superior service. Collaborate with the sales, customer success, operations, support and engineering teams. Leverage feedback for continuous improvement to the onboarding process Develop a deep understanding of customers' business and operational objectives. Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric. Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders. Run and manage customer data migrations.

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Offically founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair.