Customer Service Representative
TecNiq Inc
- Experience
- 2+ yrs
- Location
- Galesburg, Michigan, United States
- Job type
- Full-time
Required skills
- CRM
- Data entry software
- Microsoft Office
About the role
- Maintain a Standard Operating Procedures for continuity of training and transfer of knowledge.
- Maintain accurate customer records in all software systems, CRM, accounting and other programs as trained.
- Learn customer levels, product line, product return practices, and shipping information in order to provide superior customer service.
- Answer and redirect inbound calls on all lines. Check voice messages.
- Order Processing.
- Respond to inbound customer inquiries for information such as ship dates, or other existing order questions.
- Track packages for customer call-ins. Possibly print and transmit delivery confirmations. Quote shipping and freight charges for customers and sales reps.
- Make outbound calls to customers to resolve order issues to customer satisfaction and obtain authorizations to proceed with orders.
- Enter, proof, and process orders for customer acknowledgment.
- Maintain superior level of accuracy while doing any work, particularly involving order management.
- Communicate with sales staff to verify all information is correct and clear up any missing information or inconsistencies on orders.
- Maintain file systems and daily filing tasks for all orders.
- Maintain office equipment. Example: fill paper in printers/copiers light maintenance change toner cartridges, transfer kits and light maintenance per manufacturer’s instructions.
- Perform other related duties in support of the office as assigned by management
Knowledge, Skills and Abilities:
- Superior spelling and grammar proficiency
- Organized, detailed-oriented, flexible and skilled at time management
- Minimum two years customer service and data entry experience
- Telephone etiquette certification and/or minimum one-year experience
- Ability to comprehend and follow written Standard Operating Procedures
- Strong work ethic
- Excellent attendance record
- Basic computing and keyboarding skills
Education and Experience:
- High School Diploma, GED or equivalent; some college preferred
About TecNiq Inc
Designs and manufactures high-performance LED lighting for vehicles.
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