JPMorganChase
Website:
jpmorganchase.com
Job details:
Job Description
We have an exciting opportunity for you to advance your Technology Support career and grow your skills within our team.
Job Summary
As a Technology Support II in JP Morgan Chase within Corporate Technology, you play a key role in troubleshooting and resolving service interruptions, supporting seamless user experiences and ongoing improvement.
Job Responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues using standard observability tools
- Escalate and communicate issues and solutions to business and technology stakeholders
- Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure
Required Qualifications, Capabilities, And Skills
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred Qualifications, Capabilities, And Skills
- Knowledge of general-purpose programming languages or automation scripting
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