Accenture
Website:
accenture.com
Job details:
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : IBM DB2 Database Administration
Good to have skills : Visual Force Pages
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As a Technology Support Analyst, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to system configurations and procedures.
- Engage in continuous learning to stay updated with the latest technologies and best practices in the field.
Professional & Technical Skills
- Must Have Skills: Proficiency in IBM DB2 Database Administration.
- Strong understanding of database management principles and practices.
- Experience with performance tuning and optimization of database systems.
- Familiarity with backup and recovery strategies for database environments.
- Ability to troubleshoot and resolve database-related issues efficiently.
- Exposure to cloud-hosted DB2 environments (AWS, Azure, IBM Cloud).
- Exposure to other DB technologies.
Additional Information
- The candidate should have minimum 3 years of experience in IBM DB2 Database Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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