Accenture
Website:
accenture.com
Job details:
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Data Warehouse ETL Testing
Good to have skills : Data Engineering, Snowflake Data Warehouse
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational flow and improved service delivery. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Data Warehouse ETL Testing. - Good To Have Skills: Experience with Snowflake Data Warehouse, Data Engineering. - Strong understanding of data integration processes and methodologies. - Experience with data quality assurance and validation techniques. - Familiarity with troubleshooting tools and techniques for operational stability. Additional Information: - The candidate should have minimum 5 years of experience in Data Warehouse ETL Testing. - This position is based at our Hyderabad office. - A 15 years full time education is required.
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